bbu88 Privacy Policy
Your personal information is our highest priority. This policy clearly explains what data is collected, how it is kept secure, and what your rights are.
01. Introduction & Scope
This Privacy Policy ("Policy") has been prepared on behalf of the bbu88 platform ("we", "us") and applies to every individual ("you", "user") who uses the bbu88 website and related services. bbu88 is a secure and reliable online betting and casino platform built specifically to serve users in Bangladesh.
By using our services or accessing our website, you are considered to have accepted the terms set out in this Policy. We therefore ask that you read this Policy carefully before using our services.
This Policy may be updated from time to time. If any changes are made, we will notify users prominently on the website and, where necessary, inform registered users directly.
02. What Information We Collect
When you create an account and use our services on bbu88, we collect certain necessary information. The main purpose of collecting this information is to provide you with a seamless, secure, and personalised experience.
2.1 Information You Provide Directly
Information you share with us directly includes:
- Full name and date of birth (for age verification — the service is available to users aged 21 and above only)
- Email address
- Mobile number
- Details related to your preferred payment method (e.g., bKash, Nagad, Rocket, or Upay account details)
- Password (stored in encrypted form, never readable in plain text)
- Identity documents (for identity verification where applicable)
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Pages you visit and duration of browsing sessions
- Information collected through cookies and similar tracking technologies
- Transaction history and logs related to gaming activity
2.3 Information Received from Third Parties
In certain cases, we may receive information about you from payment processors or identity verification service providers. This information is used solely to improve service quality and meet legal obligations.
03. Purpose of Data Use
We use the information we collect only for the legitimate purposes listed below. No information is used unnecessarily or without the user's consent.
3.1 Account Management & Service Delivery
- Creating new accounts and verifying identity
- Completing deposit and withdrawal transactions accurately
- Delivering bonuses, promotions, and VIP benefits securely
- Providing customer support via live chat and email
3.2 Security & Fraud Prevention
- Detecting suspicious transactions and unauthorised access
- Preventing multiple accounts or misuse of the platform
- Complying with anti-money laundering (AML) regulations
- Ensuring the security of account and payment information
3.3 Service Improvement
- Technical improvements to the platform and planning new features
- Reviewing and improving the user experience
- Monitoring responsible gaming and providing support where needed
3.4 Communication & Notifications
- Sending notifications about important service updates and policy changes
- Sending transaction confirmation messages
- Sharing relevant offers and promotions based on your consent
04. Sharing & Disclosure of Information
bbu88 never sells your personal information or transfers it to third parties for marketing purposes free of charge. However, sharing information may be necessary in certain specific circumstances.
4.1 Service Provider Partners
To operate the platform, we work with selected technology and service providers — such as payment processors (bKash, Nagad, Rocket, Upay), game software providers, and cybersecurity companies. These partners receive only the information necessary for their own services and are bound by strict confidentiality agreements.
4.2 Legal Obligations
If disclosure of information is required by court order, a lawful investigation, or applicable law, we will be obliged to comply. However, in every such case we will make every effort to protect the interests of the user.
4.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, the standards of this Privacy Policy will be maintained.
Outside the exceptions above, your information is never shared with third parties. Your privacy is our highest priority.
05. Data Security Measures
To ensure the security of your personal and financial information, bbu88 has implemented industry-standard technical and administrative safeguards.
5.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption — all data exchanged between you and our servers is encrypted
- Use of advanced hashing algorithms for password storage
- Automated monitoring to detect suspicious activity during account access
- Regular security testing and vulnerability assessments
- Firewalls and intrusion detection systems
5.2 Administrative Safeguards
- Only authorised staff have access to the data they need
- All staff are bound by confidentiality agreements and receive regular training
- Records of data access are maintained and audited regularly
Please keep in mind that no method on the internet is completely impenetrable. We ensure the highest level of protection, but no platform can guarantee absolute security. We therefore recommend that you change your account password regularly and never share it with anyone.
06. Cookies & Tracking Technologies
bbu88 uses cookies and similar technologies to keep the website functioning properly and to improve your experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login status, perform security checks, and enable core site functionality — the site cannot function properly without these.
- Functionality cookies: Used to remember your preferred language, theme, or other settings.
- Analytics cookies: Used to understand how pages are being used and to improve service quality.
6.2 Cookie Controls
You can disable or delete cookies through your browser settings. However, disabling essential cookies may affect some core functionality of the platform.
07. Data Retention Period
We retain personal information only for as long as necessary. How long specific data is kept depends on the following factors:
- How long the account remains active
- Legal and regulatory obligations (such as requirements to retain financial records for a set number of years)
- Relevance of the data in the event of a dispute or fraud case
Even after an account is closed, some data may need to be retained for a set period due to legal requirements. Once that period ends, the data is securely deleted or anonymised.
08. Your Rights & Choices
Every registered user of bbu88 has certain important rights regarding their personal information.
8.1 Right to Access & Correct Information
You may request to view the personal information we hold about you at any time, and if any information is incorrect, you may request a correction. Such requests will generally be processed within a reasonable timeframe.
8.2 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for a set period due to legal obligations or an active dispute.
8.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may opt out at any time through our support channels. However, important service-related notifications (such as transaction confirmations) will continue to be sent.
8.4 Right to Data Portability
You may request to receive your data in a structured, readable format. This right will be exercised within the applicable legal framework.
To exercise any of the rights listed above, please contact our support team — available 24 hours a day, 7 days a week via live chat or email.
09. Protection of Minors
bbu88 services are strictly available to users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21, and we do not provide services to them.
Age verification is carried out at the time of registration. If we have reason to believe that any account belongs to a person under the age of 21, the account will be suspended immediately, a verification process will be initiated, and any collected data will be deleted where applicable.
10. Policy Changes & Updates
We may review and update this Privacy Policy from time to time. Changes will be brought to your attention in the following ways:
- The "Last Updated" date on the Privacy Policy page of the website will be changed
- A special notice will be displayed on the site for significant changes
- Where necessary, registered users will be informed directly by email
Continued use of the service after any changes will be considered as your acceptance of the updated policy. We therefore recommend reading the policy again after any changes are made.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always here for you.
Available 24 hours a day, 7 days a week. Support is available in both Bengali and English.
After submitting a privacy complaint or data-related request, we will do our best to respond as quickly as possible. Stay with us — bbu88 is always here for you.